The screenshot of the circle of friends provided by Xiao Zhou shows that the customer service involved took a photo with the unwrapped doll.

was found by the sender immediately delete the image screen Zhongtong Express said it would be punished

A few days ago, Beijing Xiaozhou to Luoyang Mr. Wang sent a hottoys Superman doll and a limited edition poster, but the package to the Courier that night, Xiaozhou unexpectedly found in the circle of friends Zhongtong Express a customer service "sun" out of the unwrapped doll. Two days later, after receiving the package, Xiao Zhou's friend found that the precious limited edition poster was gone. Contacted yesterday, Chaoyang Zhongtong Express said it had no poster, but would not provide surveillance video. For the customer service staff to take photos of the practice of friends circle, the other party said that "he is too small to understand things."

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Chou told reporters that he and Mr. Wang are all doll lovers of luoyang. On the afternoon of July 14, Xiao Zhou sent an unopened doll and a limited edition poster to Mr. Wang. But that night, he found that someone had posted a picture of the doll that he had just sent. The doll's plastic box had been opened, and the person who sent the picture was actually a customer service employee of Zhongtong Express in Shanghai. Zhou said that because he always sent things through Zhongtong, he added a few staff members' wechat, but he had no contact with them at ordinary times. Xiaozhou wechat asked the sender what was going on, soon, the content of the above circle of friends was deleted, and Xiaozhou was also shielded by the customer service.

The reporter saw from the screenshot of the circle of friends provided by Xiao Zhou that the other party had released six photos of Superman dolls from different angles, and also took a group photo of them dressed in ZTO Express overalls.

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Mr. Wang also saw the screenshot provided by the small week, at that time was angry to say nothing, "the toy itself is worth thousands of pieces, we these players themselves are careful, even unwilling to unwrap. People in the circle are very particular, will not casually play with other people's toys. It's more like a collection than a toy. We all take it very seriously." They were very angry to see their Superman doll opened so casually, and rushed to call the Shanghai Chaoyang Zhongtong company to send it.

On July 16, Zhou's friend Mr. Wang received the package, but to his surprise, the poster was gone. "I was very angry. The poster was signed by all the members of Transformers 4, limited to 19 copies worldwide." Mr Wang said: "There's no use saying anything. The dolls are all torn apart. But you have to find the poster. It's very precious."

Penalty

Zhongtong Head Office:

The matter is being solved

That poster lost, Mr. Wang hurriedly contact Chaoyang Zhongtong company, but the other party said there is no poster in the goods. Mr. Wang contacted the headquarters of Zhongtong Express again, but after three days, there was no response.

Yesterday, the reporter contacted Beijing Shangchaoyang Zhongtong Company. The other party said that the reason for opening the package was that the package sent by Mr. Wang to Xiaozhou was damaged. They thought that Xiaozhou wanted to return the package, so they opened the inspection. However, Zhou said that the Courier had read the contents of the package when he picked it up and did not need to go to the company to read it again, "and they even opened the plastic packaging of the doll." "He is young and doesn't understand things," Beijing Shangchaoyang Zhongtong Company said of the customer service "sharing" in the circle of friends. In addition, the relevant person in charge of the company also stressed that there was no poster in the package, saying that there was surveillance video evidence. But requests by reporters and Mr. Wang to see the video to ZTO were denied. The reporter then contacted the customer service of ZTO Express, who said that the matter is still being resolved and that the employee who posted the photo will be punished. Beijing Morning Post hotline news reporter Zhang Jingshu