Reading Tips

Recently, many places such as Hangzhou in Zhejiang, Shenyang in Liaoning, Laixi in Shandong and other places have hired takeaway riders as food safety supervisors, who can take photos and report supervision clues. . At the same time, riders who join the food safety supervision team can receive points as rewards, which can be used to exchange for materials and participate in awards and evaluations, so that they can gain more respect and recognition in the process of performing their duties.

Recently, Hangzhou, Zhejiang, Shenyang, Liaoning, Laixi, Shandong and other places have hired takeaway riders as food safety supervisors, taking photos and reporting supervision clues, making the "Brother's Careful Selection" in anticipation Landed.

The "whistleblower" who supervises food safety

The floor of the back kitchen is littered with uncleaned ingredients and raw meat exposed in plastic bags Next to brooms, kitchen utensils are stained with grease, and liquefied gas tanks and sundries are piled randomly at the entrance of the small store - these are the photos of takeaway shops recently taken and uploaded by Qiu Lianke, a supervisor of the "Food Safety Rider" in Fuyang District, Hangzhou.

In mid-July this year, the Hangzhou Fuyang District Online Delivery Drivers Association joined forces with the District Food and Drug Administration Office and the District Food Safety Supervision Association to form a team of 100 takeaway riders through self-recommendation and recommendation. The team of "food safety riders" supervisors is formed to give full play to the role of online food delivery drivers as food safety "whistleblowers".

¡°Before we formed this team, riders and sites contacted us to report the safety and health issues of takeaway shops.¡± Yu Yun, head of the Gongfu special class of Fuyang District Market Supervision Bureau, told reporters, As the number of problems reported increased, the District Market Supervision Bureau realized that it was necessary to establish a more systematic mechanism to collect and process this information. "We thought of using the "Xiao Ge Ma" platform that Fuyang District has already tried."

The "Little Brother Code" is an electronic work permit for riders jointly launched by the Organization Department of the Fuyang District Party Committee, the District Market Supervision Bureau and the District Housing and Urban-Rural Development Bureau in 2023. The code has both "identity card and standard certificate" The three major functions of ", Guarantee Certificate" also include functions such as tripartite management platform, direct welfare delivery, direct policy access, and grassroots governance, and continue to strengthen and manage functions.

Now, the "Food Safety Hidden Hazards" module has been added to the "Incident Report" option of "Xiao Ge Ma". "The reporting operation is very convenient. You only need to take a photo and upload a picture of the incident, briefly describe it and indicate the location of the store." Qiu Lianke said.

It is understood that the supervision content of "Food Safety Riders" mainly includes two aspects: First, collecting illegal clues, including the use of expired and spoiled food raw materials, the use of non-edible substances, false propaganda, illegal use of fresh food lamps, Illegal promotion of food efficacy, price fraud, trading of wild animals, etc.; second, feedback management issues, including incomplete store license qualifications, poor environmental sanitation, etc.

After the "Food Safety Rider" supervisor uploads clues to food safety issues, the relevant towns (streets) and market supervision departments in Fuyang District will collaborate to investigate and deal with the clues. "We will complete the investigation and confirmation within 7 days and close the loop on the problem within 30 days." Fan Wenxiang, chief of the Food Safety Comprehensive Coordination Section of the Fuyang District Market Supervision Bureau, said.

Increase encouragement and enhance identity

Qiu Lianke has been delivering food in Fuyang District for 5 years. Food safety issues are no longer new to him. thing. "I have discovered problems before, but I didn't know where to report them in time, or I thought it would be better to do less than to do more. Since I became a "food safety rider", I feel that I have an extra responsibility and must be worthy of this status." Qiu Lianke Showed to reporters that in the WeChat group of "Food Safety Riders", everyone often communicates with each other about food safety problems encountered and encourages each other to report them.

Of course, there is a lot of discussion in society about whether riders can monitor the safety of takeaway food in a long-term and effective manner. For example, what specific measures are in place to encourage riders to proactively report food safety tips? How to effectively protect the safety and supervision rights of riders? How to grasp the boundaries and effectiveness of supervision?

"The identity of the "food safety rider" is anonymous to the reported takeout shop, and the merchant cannot know who specifically reported it." Yu Yun said, "For riders who actively report problems and verify them, We will also provide certain rewards and encouragement. "For riders who report illegal clues, the Fuyang District Market Supervision Bureau will provide reporting rewards in accordance with the "Hangzhou Municipal Reward Measures for Reporting Behaviors Endangering Food Safety".

At the same time, "Little Brother Code" has a points incentive system. The more food safety clues riders report, the higher points they will get, which can be used to exchange for various commonly used supplies. Points are also linked to awards and merit evaluations, which effectively mobilizes the enthusiasm of the riders.

In addition to the reward mechanism, Yu Yun said that they also hope that through the new status of "food safety rider", riders can improve their identity. "In our daily communication with the takeaway boy, we find that the identities of the boy and the takeaway store are not equivalent. We also hope that through the supervisory status of "food safety rider", the rider can get more benefits in the process of performing his duties. Respect and recognition.¡±

According to reports, the Fuyang District Market Supervision Bureau conducted business training on the application of ¡°Little Brother Code¡± and common food safety issues for the ¡°Food Safety Rider¡± supervisors, explaining the supervision process in detail. , popularize platform operation skills to improve takeaway riders¡¯ awareness of food safety issues and help them better identify problems.

Many places have given full play to the role of riders in food safety supervision

In addition to Hangzhou, many places are also actively exploring new models of food safety supervision, and many Useful experiences and effective practices. For example, Qingdao Laixi Municipal Market Supervision Bureau reported in August that it hired 20 takeout riders to serve as voluntary food safety supervisors, responsible for reporting violations of takeout merchants in a timely manner and giving full play to the "probe" role of takeout riders in food safety supervision.

On September 10, the Shenyang Municipal Market Supervision Bureau launched the ¡°Photo Take¡± campaign for takeaway riders, encouraging takeaway riders to take pictures and report them after discovering food safety hazards during the delivery process, and simultaneously implemented a points encouragement system. The points are relatively high. Riders with more riders will receive job promotions, honorary awards, etc.

¡°Takeaway riders have a natural advantage as food safety supervisors.¡± Fan Wenxiang believes that compared with daily inspections by law enforcement officers, takeaway riders have more frequent contact with shops, and the supervision method is more flexible and dynamic. , can effectively prevent the problem from rebounding. The Fuyang District Food and Drug Safety Office will also regularly publish a "Red and Black List of Takeaway Food Safety" based on feedback from "Food Safety Riders". This information will also be regularly pushed to the food delivery platform to strengthen collaborative management.

Faced with the huge market size of the food delivery industry, food delivery platforms should play their own regulatory responsibilities. Shen Lirong, a professor at the Department of Food Science and Nutrition at Zhejiang University and an expert on the Zhejiang Provincial Food Safety Expert Committee, emphasized that in addition to rider supervision and government management, only by giving full play to the main responsibility of the platform and reducing the cost of consumer complaints can the entire process of food safety be further improved. Manage the situation.

¡°It is indeed a better measure to ask the delivery boy to be a supervisor, but it is difficult to achieve full-process supervision by relying on the rider alone.¡± Shen Lirong said that the market involves platforms, stores and consumers In the three links, the platform needs to be responsible for merchant access, daily management and evaluation mechanism. In addition, the government should also set up supervision portals to reduce the cost of consumer complaints and encourage consumers to participate more in evaluations to jointly form a social governance orientation for food safety.

Plastic Industry Video